Problem
Customer support team was manually responding to 200+ requests daily. Response times were
increasing,
customer satisfaction was declining. Night and weekend requests were carried over to the next day.
Solution
AI-powered chatbot was set up for WhatsApp and website. Automatic response system for frequently
asked questions,
automatic ticket creation and routing system for complex requests were activated.
Problem
Client documents were coming via email, WhatsApp and hand delivery. Manual tracking was done in
Excel.
Tax return deadlines were difficult to track, providing timely information to clients was becoming
challenging.
Solution
All document channels were connected to a central system with n8n. Automatic document registration,
tax return
tracking and
client reminder notifications were set up. Monthly financial reports started to be generated
automatically.
Instant
Client Notification
Problem
Daily, weekly and monthly reports were being prepared manually in Excel. The accountant spent 2 days
collecting data every month. Report errors were frequent.
Solution
POS system, appointment software and accounting program were integrated with n8n. Automatic
daily/weekly/monthly reports started to be created and sent to relevant people via email.
Problem
Due to high call traffic, potential customer calls were being missed, and requests outside of
working hours could not be answered immediately. Appointment tracking and customer pre-information
processes were managed manually.
Solution
A 24/7 active AI-powered voice assistant was implemented. A system was established that answers
incoming calls, provides information about the portfolio, and schedules appointments.
24/7
Uninterrupted Service
Automatic
Appointment Planning
Problem
Inability to answer calls during sessions, time-consuming appointment creation and confirmation
processes, and manual filling of pre-information forms by patients increased the administrative
workload.
Solution
An AI-powered appointment assistant was developed. The assistant suggests suitable times, finalizes
appointments, and automatically collects necessary pre-information via a chat interface before the
session.
40%
Reduced Admin Workload
Zero
Conflicting Appointments
Problem
Incoming technical questions and price quote requests for PVC slitting and gluing machines were
creating a bottleneck. Answering standard questions took up the sales team's time, and preparing
special offers prolonged the process.
Solution
A sales assistant was established that knows product technical specifications and recommends the
most suitable machine based on customer needs (capacity, size, etc.). The assistant answers
technical questions and automatically prepares a draft proposal, forwarding it to the sales team.
Instant
Technical Support
Problem
Many requests were received for luxury housing and residence projects, but it was difficult to
distinguish serious buyers. Manually screening and presenting portfolios suitable for customer
criteria (budget, location, m2) took a lot of time.
Solution
A smart real estate assistant was developed that welcomes potential customers, analyzes their
criteria in detail, and presents the most suitable portfolios from the database with visuals. Only
customers ready for hot sales were directed to the consultant.
24/7
Portfolio Presentation
High
Customer Satisfaction
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